Sofitrek's Trust Center brings our customer commitments into one place. It explains what our product descriptions mean, how orders are handled, what happens when something goes wrong, and where to find the legal and privacy terms that apply.

A product page, quote or order confirmation can add terms for that specific order. If it says something different from a general statement here, the specific written term applies, as set out in the Terms of Sale.

Buying parts with confidence

• Sourcing and Product Condition explains where our inventory comes from and what each condition label in the catalog means.
• Product Information and Documentation explains how to read specifications, photos, date codes, packaging, traceability and compliance details, and what to confirm before you order.
• Product Assurance explains our promise that parts arrive as described, how to make a claim, what remedies are available, and the limits of any warranty.
• Secure Shopping and Payments explains checkout security, payment processing, account protection, fraud review, and how to report suspicious activity.

Orders and support

• Shipping Policy covers order acceptance, processing, available shipping services, tracking, delays, international charges, and transit claims.
• Returns and RMA Policy covers the return window, RMA requirement, product-handling rules, return shipping, and non-returnable items.
• Refund Policy explains when refunds are approved, how the amount is worked out, and how long the money takes to reach you.
• Export Compliance Policy explains the sanctions, destination, end-user and licensing checks that apply to an order.
• Contact and Help Center shows where to send product questions, RFQs, order and return questions, privacy requests, accessibility feedback, and security reports.

Company and legal

• About Sofitrek explains who we are, how we source parts, and what being an independent distributor means.
• Privacy Policy explains the personal information we collect, why we use it, who receives it, how long it is retained, and the rights available under applicable law.
• Cookie Notice explains browser cookies and similar storage, including which categories are necessary and how optional technologies are controlled.
• Accessibility describes our accessibility goal, current practices, known limitations, and feedback process.
• Terms of Sale and Website Use contains the contract terms that apply to the website, quotes, online orders, accounts, and purchases.

Independent distributor notice

Sofitrek is an independent distributor. Manufacturer names, product names, logos, part numbers, and trademarks are used to identify products and remain the property of their respective owners. Their use does not imply affiliation, endorsement, authorization, or a manufacturer-backed warranty unless Sofitrek expressly states otherwise in writing.