Choose the subject that best matches your request so we can help you faster. Sofitrek is based in Mission Viejo, California. You can also email info@sofitrek.com. Most requests are answered within one business day.

Product and catalog questions

Include:

• manufacturer and full part number;
• Sofitrek product URL or Sofitrek part number;
• requested quantity;
• the specific condition, packaging, date code, lot, test, traceability, compliance, firmware, or documentation requirement;
• your application, only as far as needed to answer your question.

An informal answer becomes a requirement of your order only when Sofitrek confirms it on the product page, or order record.

Orders and payments

Sign in and use the order page when possible. Include the Sofitrek order number and a concise explanation.

Do not send a password, full card number, card security code, one-time authentication code, or bank credential. For a charge question, the order number, amount, date, card brand, and last four digits are normally sufficient.

Shipping and tracking

Check the shipment page and tracking first. When contacting support, include the order number, tracking number, destination country, and whether the concern is delay, missing scan, delivery, loss, or damage.

Preserve all packaging and photographs for damage or loss claims. See the Shipping Policy.

Returns and product claims

Start the return from your account when you can. Every return requires an RMA before shipment.

Include the order number, part, quantity, reason, photographs, and relevant test information. Do not ship to a public website address or an address from an earlier return. See the Returns Policy and Product Assurance.

Privacy requests

Select the privacy-request category or email info@sofitrek.com. State the country or state that applies and whether you seek access, correction, deletion, portability, opt-out, restriction, objection, or appeal.

Do not send government identity documents until Sofitrek confirms that verification is necessary and provides an appropriate method. See the Privacy Policy.

Accessibility feedback

Use the subject "Accessibility" and include the page URL, task, barrier, browser, device, and assistive technology when comfortable. Sofitrek can work with you on an alternative method for product information or a transaction. See Accessibility.

Security reports and suspicious messages

Use the subject "Security Report" for a suspected vulnerability, phishing message, exposed credential, unauthorized account activity, or fraudulent use of Sofitrek's name.

Do not access another person's data, disrupt service, upload malware, or publish a vulnerability before Sofitrek has a reasonable opportunity to investigate. See Secure Shopping and Payments.

Export and compliance questions

Contact Sofitrek before ordering when a destination, consignee, freight forwarder, end user, end use, product classification, or license may require review.

Do not provide false substitute information or send controlled technical data through an ordinary form. Ask for an approved method if sensitive documentation is necessary. See Export Compliance.

What not to send

Do not send:

• passwords, passkeys, or one-time codes;
• full payment-card numbers or security codes;
• unnecessary government identity documents;
• unrelated medical, financial, or sensitive personal information;
• malware or destructive test files;
• classified or export-controlled technical data through an ordinary form;
• another customer's order or account information without authority.

Response and records

Sofitrek may request verification before discussing an account, order, return, privacy request, or compliance matter. Support may preserve communications and relevant evidence for security, transaction, legal, and audit purposes.

For urgent carrier or card fraud, contact the carrier or financial institution directly in addition to Sofitrek.